Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior by Dan O'Connor

About the Lecture

The lecture Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior by Dan O'Connor is from the course Communication Training for Managers (EN). It contains the following chapters:

Using Free-Style Scripting Against Unwanted Behavior
Free-Style Scripting
Lead-In Lines
Closing Lines
Responses

Included Quiz Questions

The A in the A-E-I-O-U script stands for:

Actions
Active voice
All the time
Am statements

When you say, "You said . . ."

It increases self-talk.
It helps clarify your message.
It decreases self-talk.
It's step 2 of the hamburger.

An example of the passive voice is:

"The paper was delivered late."
"I don't think I like what I heard."
"You didn't call me by my name yesterday."
"When you . . . I feel . . . because . . ."

The O in the A-E-I-O-U script stands for:

Or else
O my goodness
On the money
One tactic

The purpose of a closing line is to:

Get the other person to agree to do whatever it is you are asking them to do.
Get the other person's attention
Deliver a benefit statement
Close the conversation with a bang.

A re-direct with assumptions states in advance what the . . .

benefit would be for the other person
assumption is for the other person
behavior is you're engaging in
consequence would be for the other person

A spotlight question is frequently used when . . .

Someone is engaging in passive-aggressive behavior and you want to call them on it
You're trying to determine if someone is telling the truth
You're trying to uncover a false objection
You're trying to get a yes