The lecture Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior by Dan O'Connor is from the course Communication Training for Managers (EN). It contains the following chapters:
The A in the A-E-I-O-U script stands for:
When you say, "You said . . ."
An example of the passive voice is:
The O in the A-E-I-O-U script stands for:
The purpose of a closing line is to:
A re-direct with assumptions states in advance what the . . .
A spotlight question is frequently used when . . .
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