Projecting the Image of an Active Listener
About the Lecture
The lecture Projecting the Image of an Active Listener by Dan O'Connor is from the course Communication Training for Managers (EN). It contains the following chapters:
- Projecting the Image of an Active Listener
- Non-Verbal Signals of Listening
- Smile
- Open Posture
- Forward Lean
- Tell Them
- Eye Contact
- Nod
- What's Your Name Again?
Included Quiz Questions
After how many seconds does eye contact become aggressive?
- 7
- 3
- 13
- 17
In the S-O-F-T-E-N, the F stands for
- forward lean
- Fake a smile
- Frown
- Friday
In the S-O-F-T-E-N, the N stands for
- Nod
- Never lean back
- Nine
- Now
In the S-O-F-T-E-N, the O stands for
- Open posture
- Over the shoulder
- On the money
- One second
To remember someone's name, one thing you can do is . . .
- create a visual association with the person and someone else who's name you remember
- keep repeating their name in your mind
- touch the person on the elbow
- Think of a cartoon you enjoy
To be an active listener means you . . .
- act like you're listening
- Recognize visual cues
- Send body language signals
- Use the tap and tilt
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Author of lecture Projecting the Image of an Active Listener
Dan O'Connor
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Really enjoyed this lecture. Reminded me of reading a book about chinese physiognomy. I read about the whites of the eyes and aggresion. Although some have medical conditions like graves syndrome or naturaly big eyes that would give an alternative explanation. People born with proptosis and exophthalmos is a consideration. Interesting.
