Leading People through Difficult Times
About the Lecture
The lecture Leading People through Difficult Times by Michael Smith is from the course Leadership. It contains the following chapters:
- Leading People through Difficult Times
- The Inevitable Conflicts
- Preventing Conflicts
- Watch Out for Signs
- 3 Common Conflicts between 2+ People
- Action Steps
Included Quiz Questions
What is an emotion associated with a conflict?
- Anger
- Hostility
- Frustration
- Joy
- Happiness
What is an action step to take to resolve a conflict?
- Counsel and provide a verbal warning
- Provide a written warning
- Suspend the employee
- Let another employee take care of the issue
- Hope the problem resolves itself
Author of lecture Leading People through Difficult Times
Michael Smith
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