Dealing with Difficult People by Karen Lawson

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About the Lecture

The lecture Dealing with Difficult People by Karen Lawson is from the course Train the Trainer - Online Course (EN). It contains the following chapters:

  • How to Deal with Difficulties
  • The Monopolizer, the Expert and the Clam
  • The Heckler, the Scatterbrain and the Loner
  • The Fumbler, the Mule and the Rambler
  • The Naysayer, the Clown and the Analyzer
  • Examples of Difficult Situations
  • Checklist for Dealing with Difficulties

Included Quiz Questions

  1. stopping the dysfunctional behavior.
  2. maintaining control.
  3. keeping the individual(s) engaged.
  4. respecting the individual.
  1. Call them by name and say, “We were just talking about…I would like to get your opinion.”
  2. Stop talking and say, “Do you have something you would like to share with the group?”
  3. Ignore them and continue your lecture.
  4. Speak more loudly in an attempt to “drown them out.”
  1. establish and refer to ground rules.
  2. use sarcasm.
  3. ask the difficult person to leave the room.
  4. establish yourself as the authority.

Author of lecture Dealing with Difficult People

 Karen Lawson

Karen Lawson

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