Dealing with Difficult People
About the Lecture
The lecture Dealing with Difficult People by Karen Lawson is from the course Train the Trainer - Online Course (EN). It contains the following chapters:
- How to Deal with Difficulties
- The Monopolizer, the Expert and the Clam
- The Heckler, the Scatterbrain and the Loner
- The Fumbler, the Mule and the Rambler
- The Naysayer, the Clown and the Analyzer
- Examples of Difficult Situations
- Checklist for Dealing with Difficulties
Included Quiz Questions
When dealing with a difficult person, your objectives should include…
- stopping the dysfunctional behavior.
- maintaining control.
- keeping the individual(s) engaged.
- respecting the individual.
Which of the following is the most effective approach in dealing with side conversations?
- Call them by name and say, “We were just talking about…I would like to get your opinion.”
- Stop talking and say, “Do you have something you would like to share with the group?”
- Ignore them and continue your lecture.
- Speak more loudly in an attempt to “drown them out.”
One effective method of dealing with a difficult person or situation is to…
- establish and refer to ground rules.
- use sarcasm.
- ask the difficult person to leave the room.
- establish yourself as the authority.
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Author of lecture Dealing with Difficult People
Karen Lawson
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