Strategy for Brilliant Customer Service by Tony Hunt

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About the Lecture

The lecture Strategy for Brilliant Customer Service by Tony Hunt is from the course Brilliant Customer Service (EN). It contains the following chapters:

  • A Strategy for 'Brilliant Customer Service'
  • Change the organogram
  • Implementation
  • CRM

Included Quiz Questions

  1. Staff
  2. Style
  3. Systems
  4. Security
  1. Customers
  2. Board of directors
  3. Department Managers
  4. Workers
  1. Structure small teams led by a champion.
  2. Don`t remove or punish somebody.
  3. Set concrete and hardly reachable goals.
  4. Be critical about everybody.

Author of lecture Strategy for Brilliant Customer Service

 Tony Hunt

Tony Hunt


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