Speaking with more Power, Tact and Skill
About the Lecture
The lecture Speaking with more Power, Tact and Skill by Dan O'Connor is from the course Effective Communication in the Workplace (EN). It contains the following chapters:
- Speaking with More Power, Tact and Skill
- Using a Danger and Power Phrase List
- Place the Real Subject First
- Master Free-Style Scripts
- Duct Tape Tactics - Verbal Pattern 1
- Duct Tape Tactics - Verbal Pattern 1
- Duct Tape Tactics - Verbal Pattern 3
- Engage All of Your Learning Styles
Included Quiz Questions
Where does the power "live" in the average sentence?
- The beginning of the sentence.
- The middle of the sentence.
- The end of the sentence.
Which of the following is an example of a "Tag" question?
- You're coming to the meeting today, right?
- Would you like me to send that out today, John?
- By the way, what did you think about today's meeting, John?
- John, why would you say that?
Select the main reason it is ineffective to phrase something like this: "I need that file by 2:00."
- Because the file--the real subject--has been misplaced.
- Because the tag question is missing.
- Because there was no lead-in line at the beginning.
Which verbal pattern would be the most appropriate one to use if you find yourself needing to overcome an objection?
- The Feel-Felt-Found.
- The Hamburger.
- A simple duct-tape tactic.
What sentiment should be conveyed first when saying no?
- I am here to help.
- I am empathetic to your need.
- I am afraid I have a challenge with that.
What is an example of a danger phrase you learned in this lesson?
- I'm sorry.
- You're in luck!
- You wish.
- That's not my job.
Instead of saying, "I have an idea," a more effective phrase would be:
- I have a proposal.
- I believe I have an idea.
- I wish I could help.
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Author of lecture Speaking with more Power, Tact and Skill
Dan O'Connor
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