Service Strategy through the Lifestyle
About the Lecture
The lecture Service Strategy through the Lifestyle by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- Strategy through the Lifecycle
- Exercise - No Service Strategy
- Implementing Service Strategy
Included Quiz Questions
What does the implementation strategy for Service Strategy processes need to include?
- Current state assessment & Project estimation
- Current state assessment, Detailed process models & Project estimation
- Current state assessment
- Detailed process models
What does the design process for Service Strategy include?
- Requirements collection
- None of the above
- Process design
- Organisational structure design
Which portfolio will dictate the capabilities we need across the service lifecycle?
- Customer agreement portfolio
- SKMS
- Customer portfolio
- Service catalogue
Which lifecycle phase drives feedback into the lifecycle, making sure that opportunities are recognised and taken advantage of?
- Continual Service Improvement
- Service Strategy
- Service Design
- Service Transition
What needs to happen first during Service Strategy implementation?
- Set implementation strategy
- Design Service Strategy
- Transition Service Strategy
- None of the above
Author of lecture Service Strategy through the Lifestyle
IT Training Zone
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