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This fully accredited Service Strategy course is for anyone who requires a deeper understanding of the ITIL Service Strategy stage of the service life cycle.
It shows, how its activities and processes can be implemented to improve the quality of service management in an organisation.
Having completed the ITIL Service Strategy course, you will receive an accredited course completion certificate that builds one pre-requisite for taking the exam. The online exam voucher can be bought from our accredited partners.
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This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
|ITIL® Service Strategy - Course Overview||09:07|
|Introduction to Service Strategy||16:42|
|Strategy and Services||19:12|
|Utility and Warranty||26:40|
|Value and Customer Satisfaction||26:48|
|Service Provider Types and Sourcing||37:07|
|FMITS Process Management||23:21|
|Service Portfolio Management: Introduction||37:52|
|Service Portfolio Management: Process Management||15:21|
|Service Portfolio Management: Defining Services||34:01|
|Strategy Management for IT Services||22:05|
|Business Relationship Management - Introduction||31:51|
|Business Relationship Management - Process Management||17:06|
|Organisational Development and Design||20:21|
|Service Strategy through the Lifestyle||15:32|
|Challenges, Risks and critical Success factors||33:33|
|Sample Exam: ITIL Service Strategy||05:59|
|Quiz for course „ITIL® Service Strategy“|