Service Operation through the Lifecycle
About the Lecture
The lecture Service Operation through the Lifecycle by IT Training Zone is from the course ITIL® Service Operation. It contains the following chapters:
- Lesson Contents
- SO and Service Transition
- SO and Service Design
- SO and SD – Capacity Management
- SO and Service Strategy
- Exercise – Operation and Design
Included Quiz Questions
When a business is seeking to cut costs by automating business processes, what will happen to the IT costs?
- IT costs may increase
- IT costs will also be cut
- The costs will stay the same
- Operational costs will not change
What is the generic term for activities such as job re-scheduling and technical virtualisation?
- Workload Management
- Demand Management
- Modelling
- Application Sizing
What are the three main areas of Operational involvement in Availability Management?
- Review of maintenance activities
- Input to Major Problem Reviews
- Carry out planned initiatives
- Demand Management
Which of the processes that you studied in this Lesson would increase the effectiveness of decision making within Service Operation?
- Knowledge Management
- Capacity Management
- Release and Deployment Management
- Change Management
How are Service Operation involved in the Configuration Management process?
- Reporting discrepancies
- Verification and audit of the CMS
- None of the above
How can Service Operation raise concerns about risks, issues and resourcing for new or changed services?
- By attending CAB
- By escalating to their manager
- By reviewing the Service Portfolio
- By holding Major Incident Reviews
Author of lecture Service Operation through the Lifecycle
IT Training Zone
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