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ITIL® Service Operation

By IT Training Zone


THE Course for IT Infrastructure

The IT Infrastructure Library (ITIL) is regarded as the international standard in IT business processes. The set of rules describes the necessary processes, organisational structure and tools for operating an IT infrastructure.

This fully accredited Service Operation course is for anyone involved in the management, coordination and integration of operational activities in IT.

After you have completed the ITIL Service Operations course, you can request an accredited course completion certificate. The certificate is an entrance requirement for taking the online-exam. Additionally, you can purchase the exam voucher from our accredited partners.

You will learn about:

  • Service Operation Principles
  • Monitoring and Controlling
  • Implementation Strategies
  • Challenges and Risks in IT
  • and many more

This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


  • Included lectures: 18
  • Duration: 8:22 h
  • Included quiz questions: 86
  • Available documents: 16

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Authors of course ITIL® Service Operation

 IT Training Zone

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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