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The IT Infrastructure Library (ITIL) is regarded as the international standard in IT business processes. The set of rules describes the necessary processes, organisational structure and tools for operating an IT infrastructure.
This fully accredited Service Operation course is for anyone involved in the management, coordination and integration of operational activities in IT.
After you have completed the ITIL Service Operations course, you can request an accredited course completion certificate. The certificate is an entrance requirement for taking the online-exam. Additionally, you can purchase the exam voucher from our accredited partners.
You will learn about:
This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
|ITIL® Service Operation - Course Overview||16:41|
|ITIL® Foundation Review||10:07|
|Introduction to Service Operation||24:37|
|Service Operation Principles||47:26|
|ITIL® Service Operation Process: Event Management||29:56|
|Service Operation Process: Incident Management and Request Fulfilment||35:59|
|Service Operation Process: Acces Management and Problem Management||41:45|
|Service Operation through the Lifecycle||26:55|
|Common Service Operation Activities: Monitoring and Control||34:24|
|Common Service Operation Activities: IT Operations and Service Managements||46:02|
|Organising Service Operation: The Service Desk||30:50|
|Organising Service Operation: The Super User and Technical Management||25:52|
|Organising Service Operation: Application Management||33:59|
|Organising Service Operation: IT Operations Management||26:44|
|Service Operation: Implementation Considerations||28:37|
|Challenges, CSFs and Risks||17:24|
|Sample Exam: ITIL® Service Operation||06:36|
|Quiz for course „ITIL® Service Operation“|