Sales Tactics and Sales Techniques
About the Lecture
The lecture Sales Tactics and Sales Techniques by Tony Hunt is from the course Sales Training – Everyone sells (EN). It contains the following chapters:
- What you can learn
- Skills that create a sales professional
- Six suggestions for approaching a customer in a retail environment
- Five Types of Questioning
- Body Language and Active Listening
- Features, Benefits and Emotional Reasons
Included Quiz Questions
What stands on top of the probing pyramid?
- Close
- Introduce products
- End
- Ask
How can you talk to customer`s?
- Smile
- Avoid asking "Can I help you?".
- Observe the things people look at.
- Avoid making comments about the objects people look at.
Which questions should you ask the customer as a sales person?
- Open questions
- Close questions
- Summarising questions
- No questions
How much does the tone of your voice influence the customer?
- 38%
- 37%
- 36%
- 39%
What is a benefit?
- It`s the value it presents.
- It`s what it does.
- It`s the look it has.
- It`s the image it has,
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Author of lecture Sales Tactics and Sales Techniques
Tony Hunt
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