Sales Closing and Upselling
About the Lecture
The lecture Sales Closing and Upselling by Tony Hunt is from the course Sales Training – Everyone sells (EN). It contains the following chapters:
- Contentoverview
- 'SERVICE' approach & Customers expectations
- The 'CLOSE' & alternative closing
- Sales silence
- Objections
- Upselling - Product and service awareness
Included Quiz Questions
What says the service approach?
- Say hello
- Varify the facts
- Commit to action
- Initiate perfection
What is the sales silence?
- It takes place just after the ask.
- It lasts between 2 and 5 seconds.
- There noone talks, neither person nor prospects.
- It lasts between 1 and 3 seconds.
What is silence?
- It shows you are in control.
- It reduces anxiety.
- It allows you to relax.
- It is rude and not polite.
Which objections exist?
- Is it the product?
- Is it the service?
- Is it the price?
- Is it the people?
What are facts about upselling?
- Don`t oversell.
- Don`t allow more time.
- Be careful.
- Don`t ask.
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Author of lecture Sales Closing and Upselling
Tony Hunt
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