Problem Management: Techniques and Process Management
About the Lecture
The lecture Problem Management: Techniques and Process Management by IT Training Zone is from the course ITIL® OSA - Operational Support and Analysis . It contains the following chapters:
- Lesson Contents
- Pain Value Analysis
- Brainstorming
- 5 Whys
- Pareto
- Information Management
- PM and CSI
Author of lecture Problem Management: Techniques and Process Management
IT Training Zone
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