Staying Focused in Challenging Communication Situations by Dan O'Connor

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About the Lecture

The lecture Staying Focused in Challenging Communication Situations by Dan O'Connor is from the course Effective Communication in the Workplace. It contains the following chapters:

  • Staying Focused in Challenging Comm. Situations
  • Your Personal Compass - Decide Who You Are!
  • Your Personal Compass - Decide Why You're Here!
  • Your Personal Compass - Decide What You Want!
  • Putting It All Together
  • Place Your Personal Compass

Included Quiz Questions

  1. It decreases.
  2. In increases.
  3. Nothing.
  1. During an emotionally-charged or "high-risk" communication situation.
  2. After an emotionally-charged or "high-risk" communication situation.
  3. Before an emotionally-charged or "high-risk" communication situation.
  1. I am patient.
  2. This too shall pass.
  3. I am in charge of this relationship.
  4. I'm here to learn.
  1. I'm here to enjoy myself.
  2. I can choose to be right or I can choose to be kind.
  3. I am patient.
  4. I want financial independence.
  1. Visual
  2. Auditory
  3. Written

Author of lecture Staying Focused in Challenging Communication Situations

 Dan O'Connor

Dan O'Connor


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