The lecture Introduction to OSA by IT Training Zone is from the course ITIL® OSA - Operational Support and Analysis . It contains the following chapters:
What is the purpose of Service Operation?
Which of these is NOT a key objective of Service Operation?
Which of the following is NOT a benefit resulting from effective OSA practices?
Service Operation is a key part of the Service Lifecycle Are these statements true?
Which of the following should Service Operation ensure are delivered when the service is operational?
Which of the following is the responsibility of Service Operation?
Which of the following is/are NOT a Service Operation function?
Which of the following is an OSA process?
Which of the following statements about OSA and CSI is CORRECT?
Communication with the customers and users is very important. Who provides this communication on a day-to-day basis?
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