Face to Face with our Customers
About the Lecture
The lecture Face to Face with our Customers by Tony Hunt is from the course Brilliant Customer Service (EN). It contains the following chapters:
- First impressions
- Perception
- 'SOFTEN' your greeting
- Active Listening
- From incompetence to competence
Included Quiz Questions
Which are the important issues for the first impression?
- Responsive
- Friendly
- Clean
- agressive
What means "work on your greeting"?
- Soften your smile
- Open your posture
- Hold eye contact
- Talk fastly
What is active listening?
- Listen with your eyes.
- Listen for emotions.
- Clarify
- Keep asking and asking.
What is concious incompetence?
- You know that you don`t know how to do something and it bothers you.
- You know that you know how to do something.
- You don`t know that you don`t know how to do something.
- You don`t know nothing and that bothers you.
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Author of lecture Face to Face with our Customers
Tony Hunt
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