Face to Face with our Customers by Tony Hunt

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About the Lecture

The lecture Face to Face with our Customers by Tony Hunt is from the course Brilliant Customer Service (EN). It contains the following chapters:

  • First impressions
  • Perception
  • 'SOFTEN' your greeting
  • Active Listening
  • From incompetence to competence

Included Quiz Questions

  1. Responsive
  2. Friendly
  3. Clean
  4. agressive
  1. Soften your smile
  2. Open your posture
  3. Hold eye contact
  4. Talk fastly
  1. Listen with your eyes.
  2. Listen for emotions.
  3. Clarify
  4. Keep asking and asking.
  1. You know that you don`t know how to do something and it bothers you.
  2. You know that you know how to do something.
  3. You don`t know that you don`t know how to do something.
  4. You don`t know nothing and that bothers you.

Author of lecture Face to Face with our Customers

 Tony Hunt

Tony Hunt


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