Demand Management
About the Lecture
The lecture Demand Management by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- Demand Management
- Scope and Value
- Process Activities
- CSFs & KPIs
- Challenges & Risks
Included Quiz Questions
Which service lifecycle stage(s) will Demand Management be involved with?
- All of them
- Service Strategy
- Service Strategy and Design
- Service Strategy, Transition and Design
What is defined as “a workload profile of one more business activities”?
- Pattern of business activity
- User profile
- Demand level
- Demand Management
Which process will Demand Management work very closely with?
- Capacity Management
- Availability Management
- Service Portfolio Management
- Service Design
Which of these statements is NOT true?
- Demand will be constant
- Demand can be influenced
- Demand will be predicted
- Demand will change over time
What will be the primary source of demand?
- Business processes
- Services
- Service assets
- Customers
Which of these options is a Demand Management output?
- Patterns of business activity
- Service models for validation
- Customer portfolio
- Charging models
Author of lecture Demand Management
IT Training Zone
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