Aftercare Operations by Simone Hoferer

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About the Lecture

The lecture Aftercare Operations by Simone Hoferer is from the course Risk Management: After Project Completion. It contains the following chapters:

  • After returning home
  • Issues with Customer and suppliers
  • Warranty for defects

Included Quiz Questions

  1. Because the customer may claim a warranty or a liability case.
  2. Because the customer contacts us for a new project.
  3. Because a maintenance contract was signed.
  4. Because the customer is very social and wants to keep in touch.
  1. You need to work off the list of defects and shortcomings while agreeing upon appropriate solutions with your customers.
  2. You need to initiate repair/replacement product and delivery.
  3. All open issues with the customers or suppliers need to be clarified.
  4. If agreed upon initiate additional consignment.
  5. You need to organize the second part of the project by going through the parts with your colleagues.
  1. Because there are two different and separate contracts. So it may not be possible to hand over the claims of the customer to the supplier due to the individual contract.
  2. Because the documentation of the defects and shortcomings of the supplier are not correct or the timeline to inform the supplier was not met.
  3. Because maybe one can prove that it was the suppliers fault that caused the shortcomings/ defect.
  4. Because one does not want the customer to get to know the supplier.
  1. It means that the customer is entitled to claim supplementary performance or compensation from the seller for failure of performance, if it has been contractually agreed upon in the duties & scope of works such as defects to quality, quantity or material.
  2. It means that the customer is entitled to claim supplementary performance or compensation from the seller for failure of performance, even if it has not been contractually agreed upon in the duties & scope of works such as defects to quality, quantity or material.
  3. It means that the customer is not satisfied with the performance and is entitled to compensation no matter if it was agreed on in the contract or not.
  4. It means that the customer is entitled to claim compensation for potential defects which may occur in the future.

Author of lecture Aftercare Operations

 Simone Hoferer

Simone Hoferer


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