Abstract of After Project Completion
About the Lecture
The lecture Abstract of After Project Completion by Simone Hoferer is from the course Risk Management: After Project Completion. It contains the following chapters:
- Introduction
- Objective of this training
- Review position
- Project close up
- Warranty for defects
- Product liability
- Complaint management
- Risks during this stage
- Chances in this phase
- Further training offers
Included Quiz Questions
What is a warranty for defects?
- It means that the customer is entitled to claim supplementary performance or compensation from the seller for failure of performance, if it has been contractually agreed upon in the duties & scope of works such as defects to quality, quantity or material.
- It means that the customer is entitled to claim supplementary performance or compensation from the seller for failure of performance, even if it has not been contractually agreed upon in the duties & scope of works such as defects to quality, quantity or material.
- It means that the customer is not satisfied with the performance and is entitled to compensation no matter if it was agreed on in the contract or not.
- It means that the customer is entitled to claim compensation for potential defects which may occur in the future.
How can it happen, that a project needs to be continued and to be worked on even after the handover and the final invoice?
- Because the customer may claim a warranty or a liability case.
- Because the customer contacts us for a new project.
- Because a maintenance contract was signed.
- Because the customer is very social and just wants to keep in touch.
What is meant by product liability?
- It is the right of the customer to claim for compensation of damages or of loss suffered towards the producer when the damages arose for the end-user due to defective products.
- It is an absolute liability to protect life, body, health and property.
- It is the right of the customer to claim for compensation of damages or of loss suffered towards the seller when the damages arose for the end-user due to defective products.
- It is an absolute liability to protect the delivered goods.
What are possible strategies to implement RM in your company?
- Create a mentorship inside the company and constantly remind about RM.
- Create natural matter of course with RM and increase the acceptance of project managers.
- Exploit your scope of influence.
- Trust that the readiness to learn RM after project is higher than before the project (learning through pain).
- Write an e-mail to the management.
What are possible chances in this phase?
- Receiving honest feedback from the customer
- Increasing your network
- Additional requests or orders
- Preventing unfair claims by sound documentation
- Exploiting your scope of influence
Author of lecture Abstract of After Project Completion
Simone Hoferer
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Excerpts from the accompanying material
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... after project completion lessons learned, prospects, ...
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... professional for professionals Several years of experience in: Project management, supervisor and quoting ...
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... risks, opprotunities and special characteristics of international projects. ...
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... Conduct overall project analysis •Ensure experience and knowledge be recorded ...
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... failure of performance of contracually agreed upon duties & scope of works. Such as defects to quality, quantity ...
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... For damages arose for the end-user due to defective products ...
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... of customer satisfaction due to defective goods or deficient services. Get an exact report of situation ...
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... Project closure & rework requires more time and effort as expected. Balance not beeing paid or with big ...
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... Receive feedback from customer. Collect contact details from destinaition. Addtional requests or supplements? ...
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... 1 preparing offers: Successful identification & precaution measures for risks & opportunities ...
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... stories of your projects with me? ...
