Der Vortrag „Business Smalltalk“ von Gillian Ahrens ist Bestandteil des Kurses „Business English“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Why make small talk?
What are the three taboos in small talk?
Which things can you talk about to begin small talk?
Which of these questions is the best one for small talk?
Why bother to research people before you meet them?
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... I thought xyz was good… Something in common: I like xyz, do you? This is my favourite …. and you? Do you like xyz, too? I see we both… Using the surroundings: That’s a nice… That’s an interesting… Do you know what … is? Joining a group: Your conversation sounds so interesting… May I join you? I couldn’t help but hear you talking about…. Changing the subject: Have I told you about…? ...
... Ask about: Journey: How was your journey? Did you have a good flight/trip/journey? Did you have any problems finding us? How was your trip? Was it easy to find us? Hotel: Is the hotel ok? Is the hotel to your satisfaction? Is the hotel comfortable? Weather: What’s the weather like in xyz? I’m afraid our weather is rather... Beautiful weather today, isn’t it? Showing visitors around: I’d like to show you… This is where… This is our… We keep our xyz here. ...