Leadership and Operations
About the Lecture
The lecture Leadership and Operations by Michael Smith is from the course Leadership. It contains the following chapters:
- Leadership and Operations
- Managing the Operations
- Examples of Operations
- COSTCO Operations
Included Quiz Questions
What is one aspect of operations management?
- Analysis of queue systems.
- Production of goods and services.
- Management of measures.
- Human resources.
- Leadership of workforce.
What is one of the key areas of COSTCO’s success?
- Monitor and enhance quality of service to customers.
- Arrange for fast replenishment of products.
- Maintain cleanliness and safety of storage area.
- Offering a competitive benefits package to employees.
- Donation to numerous charitable organizations.
Author of lecture Leadership and Operations
Michael Smith
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