International business (part 1): etiquette
About the Lecture
The lecture International business (part 1): etiquette by Michael Schmitz is from the course Effective communication through soft skills. It contains the following chapters:
- Agenda
- Value of business etiquette
- Cultural differences
- Global similarities
- Written communication
- Telephone communication
Included Quiz Questions
What does not apply to an international business etiquette?
- It is always equal for men and women.
- It is to show respect for the other party as it is done in their culture.
- It is a cultural sign of good breeding and social standing.
- It does not differ greatly from our local etiquette.
Hofstede researched and mapped different cultures. What are the five dimensions which can be used to understand different cultures?
- Power Distance, Individuality, Masculinity, Uncertainty Avoidance, Long-term Orientation
- Power Distance, Individuality, Masculinity, Technology Focus, Long-term Orientation, Technology Focus
- Power Distance, Politeness, Masculinity, Uncertainty Avoidance, Long-term Orientation
- Power Distance, Individuality, Masculinity, Uncertainty Avoidance, Technology Focus
International business etiquette is ...
- not rocket science: common sense and a bit of preparation go a long way.
- difficult and requires years of training.
- not something you can master - there are too many different cultures.
- the most important skill you should acquire.
Considering the good rule of thumb you should …
- let the host decide when to start talking business, eating etc.
- be on time.
- consider eating together as valuable.
- keep in mind that people are in general interested.
- ask beforehand what best to wear.
For a successful communication you should prepare yourself for the particular country. Among others it is important to gather information about …
- the negotiation process.
- the current fashion and trends.
- the body language and non-verbal communication.
- the language and introductions.
- Hofstede's factors for this culture.
Etiquette is important whenever ...
- you communicate with people: e-mail, telephone, in person - everything counts.
- you meet someone face to face.
- you communicate with people through e-mails.
- you communicate with people on the telephone.
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Author of lecture International business (part 1): etiquette
Michael Schmitz
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