Der Vortrag „Service Strategy through the Lifestyle“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Strategy“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What does the implementation strategy for Service Strategy processes need to include?
What does the design process for Service Strategy include?
Which portfolio will dictate the capabilities we need across the service lifecycle?
Which lifecycle phase drives feedback into the lifecycle, making sure that opportunities are recognised and taken advantage of?
What needs to happen first during Service Strategy implementation?
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