Service Portfolio Management: Process Management von IT Training Zone

Über den Vortrag

Der Vortrag „Service Portfolio Management: Process Management“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Strategy“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

Process Activities
Triggers, Inputs, Outputs
CSFs & KPIs
Challenges and Risks

Quiz zum Vortrag

Which Service Portfolio Management activity includes documenting and understanding new and existing services?

Define
Analyse
Approve
Charter

Which Service Portfolio Management activity creates a document to authorise and describe a project?

Charter
Define
Analyse
Approve

If an organisation wants to maintain its existing service operations and isn’t seeking to launch any new services, what type of investment will it make?

Run the business
Grow the business
Transform the business
No investment

Which of these is NOT a Service Portfolio Management trigger?

Service charters
New or updated strategy
Improvement opportunity
Request for new service

Which process might provide feedback to Service Portfolio Management that a process is not performing as it should against service targets?

Service Level Management
Capacity Management
Availability Management
Demand Management

Which process works with Service Portfolio Management to define what services should go into the portfolio and where investment should be allocated?

Strategy Management for IT Services
Demand Management
Availability Management
Change Management

Dozent des Vortrages Service Portfolio Management: Process Management

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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