Introduction to Service Operation
Über den Vortrag
Der Vortrag „Introduction to Service Operation“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Operation“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Lesson Contents
- What Service Operation Means
- Service Operation Purpose
- Exercise – Poor SO
- Threats to Value
- Exercise – Threats
- Process Roles
Quiz zum Vortrag
Which of the following statements is true about Service Operation Activities?
- Service Operation needs to balance reactive and proactive activities to perform effectively
- Service Operation focuses on reactive activities to restore service
- Service Operation focuses on proactive activities to protect service
- Service Operation must spend 20% of its time on proactive work
Understanding and managing Service Operation will help organisations to perform well in a number of areas. Which of the following area(s) is NOT part of the Service Operation focus?
- Planning for new services
- Operational scheduling
- Controlling demand for services
- Availability
- Budgeting for service provision
This statement is the purpose of Service Operation.What are the missing words?“The purpose of Service Operation is to coordinate and carry out the _____ and ______ required to deliver and manage services at agreed levels to business users and customers. Service Operation is also responsible for the ongoing management of the technology that is used to deliver and support services.”
- Activities and processes
- Goods and services
- Jobs and monitoring
- Technology and services
Why is poor planning of ongoing costs a threat to Service Operation?
- Project teams are often unable to plan for whole lifecycle costs
- Only immature organisations can fully understand their costs
- It’s impossible to plan for Operational costs
- Budgets are cut regularly across all organisations
Why is Service Operation an important phase of the lifecycle?
- Return is realised from investment made during Service Design and Service Transition
- New services are transitioned smoothly into the live environment
- Effective Capacity and Availability planning is carried out
- All Changes are managed using standard processes and procedures
Why do Operational staff need to have an ‘end to end’ service view, rather than focusing on components?
- To understand the impact of failures on Service Level Targets
- None of the above
- To spot potential failures
- To allow them to identify service threats
Dozent des Vortrages Introduction to Service Operation
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
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