Der Vortrag „Service Operation through the Lifecycle“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Operation“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
When a business is seeking to cut costs by automating business processes, what will happen to the IT costs?
What is the generic term for activities such as job re-scheduling and technical virtualisation?
What are the three main areas of Operational involvement in Availability Management?
Which of the processes that you studied in this Lesson would increase the effectiveness of decision making within Service Operation?
How are Service Operation involved in the Configuration Management process?
How can Service Operation raise concerns about risks, issues and resourcing for new or changed services?
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