Common Service Operation Activities: IT Operations and Service Managements
Über den Vortrag
Der Vortrag „Common Service Operation Activities: IT Operations and Service Managements“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Operation“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- IT Operations
- Job Scheduling
- Backup and Restore
- Print and Output
- Server Management
- Storage and Archiving
- Directory Services Management
- Middleware Management
- Facilities and Data Centre Management
- Improving Operational Activities
Quiz zum Vortrag
This Lesson included a diagram that showed how organisations mature and move from a technology focus to a business focus.What is the correct order of the steps in the diagram?1) Technology Control2) Technology Driven3) Strategic Contribution4) Technology Integration5) Service Provision
- 2, 1, 4, 5, 3
- 1, 3, 2, 4, 5
- 2, 4, 1, 5, 3
- 1, 2, 3, 4, 5
What is defined as “The activity of observing a situation to detect changes that happen over time?”
- Monitoring
- Control
- Reporting
- Operations Management
We also studied Open Loop and Closed Loop Monitoring systems in this Lesson.Which is defined as “responds to changes in the environment, and takes actions in response to environmental changes”?
- Closed Loop System
- Open Loop System
Service Operations need to strike a balance between internal and external monitoring.What is the danger of only focusing on ‘external’ monitoring?
- Service failures cannot be linked to technical issues
- The service focus may be lost
- Teams may focus too much on technology
- Management will not receive the information they need
Monitoring and Control Objectives are set during Service Design.Which processes provide important inputs?
- Capacity Management
- Service Level Management
- Availability Management
- Change Management
What role will need to be defined to help Service Operation determine what needs to be monitored, and what outputs need to be produced?
- Stakeholders
- Service Level Manager
- Change Manager
- IT Operations Manager
What is defined as “The ongoing interrogation to determine the status of a system or service”?
- Active Monitoring
- Passive Monitoring
- Continuous Monitoring
- Exception Based Monitoring
Which Service Operation process may be involved in the implementation of proactive monitoring?
- Problem Management
- Incident Management
- Event Management
- Request Fulfilment
Which of the following backup related areas are Operations responsible for?
- Purchasing media
- Pre-loading media
- Monitoring backups
- Defining Recovery Point Objectives
What is defined as “A specialised software application that manages information about the resources available on a network and which users have access to? It is the basis for providing access to those resources - and for ensuring that unauthorised access is detected and prevented”?
- Directory Services
- Network Management
- Database Administration
- Mainframes
Which area of Service Operation activities includes Equipment Hosting and Power Management?
- Facilities Management
- Operations Control
- Technical Management
- Application Management
Dozent des Vortrages Common Service Operation Activities: IT Operations and Service Managements
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
5,0 von 5 Sternen
| 5 Sterne |
|
5 |
| 4 Sterne |
|
0 |
| 3 Sterne |
|
0 |
| 2 Sterne |
|
0 |
| 1 Stern |
|
0 |
