Der Vortrag „Service Management System: Requirements“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Management according to ISO/IEC 20000“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What is a main objective of the Service Management System?
Where does the acronym PDCA originate?
What is the designated number for the SMS clause in the ISO 20000 standard?
Which of these are key elements of the Service Management System?
Which resources are included in the clause 4.4 resource management?
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