Der Vortrag „Service Economics“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Strategy“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Service economics requires support from a number of processes. Which process will help to prioritise services?
What is calculated by assessing the “net profit of an investment divided by the net worth of the assets invested”?
What type of calculation includes ROI but also looks at the intangible benefits associated with a service?
What is used as a decision support and planning tool to project the consequences of a business action?
The value of an investment changes over time, and can be affected by inflation and currency fluctuations. What must be used to assess this?
Which calculation is preferred for screening decisions?
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