Organising Service Operation: The Service Desk
Über den Vortrag
Der Vortrag „Organising Service Operation: The Service Desk“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Operation“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Lesson Contents
- Functions
- Notes on Outsourcing
- Exercise - Service Desk
- Local Service Desk
- Virtual Service Desk
- Service Desk Considerations
- Service Desk Environment
- Service Desk Staffing
- Service Desk Training
Dozent des Vortrages Organising Service Operation: The Service Desk
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
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