Der Vortrag „OSA Functions and Roles: Process and Function Roles“ von IT Training Zone ist Bestandteil des Kurses „ITIL® OSA - Operational Support and Analysis “. Der Vortrag ist dabei in folgende Kapitel unterteilt:
The role of Incident Management Process Manager is mostly commonly combined with which functional role?
Which of these is a key responsibility for the Incident Manager?
Which of these statements is correct?
Which of these is the best description of the recommendation for managing problems?
Which of these statements is correct?
Which of these statements best describes the relationship between Request Fulfilment and Incident Management?
Which of these may be part of the responsibility of Request Fulfilment?
What is the main difference between events and incidents?
Which of these best describes the key roles in Access Management?
Access Management is the only ever managed at the Service Desk
When does ITIL recommend that a Service Desk Supervisor should be utilised?
Which of these is best describes the role of the Service Desk analyst?
Which of these statements is correct?
“An experienced person in the business community that assists with local IT support of colleagues.” This is a description of which role identified in ITIL?
Which of these statements is correct?
Which of these statements best describes the role of the Technical Architect?
Which of these is part of the responsibility of a Technical Operator?
Which of these roles would be most likely to physically install IT equipment in a data centre?
Which of these best describes the key responsibility for Application Management?
Which of these statements is true?
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