Der Vortrag „Technology and Implementation: CSFs and Risks, Planning & Implementing ITSM Tools“ von IT Training Zone ist Bestandteil des Kurses „ITIL® OSA - Operational Support and Analysis “. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of these statements is correct about the risks Service Design faces in relation to Service Operation processes?
Which of these correctly describes a Critical Success Factor?
Which of these statements is a Critical Success Factor for Service Transition?
Which of these is NOT a challenge to the Service Transition lifecycle stage?
Which of these statements is correct?
ITIL identifies three main areas of challenge for Service Operation. Which of these is NOT one of the three?
Which of these statements is not a challenge of integrating project management and Service Operation?
Management support is critical for successful Service Operation, what benefits are expected?
A critical success factor for Service Operation is “business support” What is meant by ‘business support’ in this context?
Which of these statements is true?
Organisations need to carefully plan the deployment of service management tools. Which of these is NOT a key consideration?
ITIL discusses three types of licencing. Which of these is NOT a type of licencing according to ITIL?
Which of these statements is correct?
Which of these reflects the best approach to deploying a service management tool?
Which of these statements is correct?
Which processes are most involved in the planning of how to use a service management tool?
Which of these statements reflects the best approach when implementing a new service management tool when an existing tool exists?
A key success factor for implementing a service management tool is training. Which of these are the most important factors to consider when training staff?
What is the ideal relationship between the service management tool (SMT), the Configuration Management System (CMS) and the Service Knowledge Management System (SKMS)?
Which of these statements is true?
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