Service Transition in the Lifecycle – Service Transition (ST) von Helen Morris

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Über den Vortrag

Der Vortrag „Service Transition in the Lifecycle – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Service Transition in the Lifecycle
  • Service Transition in the Lifecycle: Objectives
  • Value to the Business
  • Service Transition Processes
  • Transition Planning
  • Transition Planning: Scope
  • Service Transition: Summary

Quiz zum Vortrag

  1. Ensure services agreed on and designed in strategy and design are delivered effectively into operation
  2. Ensure services are designed to meet business expectations
  3. Ensure services are operated according to service level agreements
  4. Ensure services are measured and improved according to improvement guidelines
  1. To provide overall planning and coordination of resources for service transition
  2. To provide coordination for all change management activities
  3. To provide planning for all designs in the service lifecycle
  4. To provide planning for operational activities during release management

Dozent des Vortrages Service Transition in the Lifecycle – Service Transition (ST)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.


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