Der Vortrag „ITIL® Governance“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Strategy“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
Governance is defined as making sure WHAT and strategy are actually implemented?
What does governance need to include? 1) Defining roles and responsibilities 2) Measuring 3) Resolving issues
Which stage of governance includes delegating responsibility and setting up steering committees?
Which ISO standard relates to governance?
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