ISO 20000 Certification Scheme
Über den Vortrag
Der Vortrag „ISO 20000 Certification Scheme“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Management according to ISO/IEC 20000“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Introduction
- Evidence
Quiz zum Vortrag
Which of the following are valid steps in the certification process?
- Agreement terms of reference and scope
- Off-site assessment of process documentation
- Internal audit
- Improvement plan
Which of the following statements about evidence is/are INCORRECT?
- Evidence in the form of Records is more reliable than evidence in the form of Documents
- Audit evidence may be qualitative or quantitative
- Evidence must be verifiable
- Some audit evidence may be collected by sampling
Which of the following is NOT a valid type of Document?
- Audit reports
- Policies and plans
- Process descriptions and procedures
- Contracts
Which of the following is NOT a valid type of Record?
- An SLA
- Audit reports
- Incident reports
- Training records
Which of the following are valid parameters for the scope of certification?
- The organizational units providing the services
- The services or groups of services being offered
- The service provider location - e.g. a single office or several regional, national or global
- None of them
Dozent des Vortrages ISO 20000 Certification Scheme
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
5,0 von 5 Sternen
| 5 Sterne |
|
5 |
| 4 Sterne |
|
0 |
| 3 Sterne |
|
0 |
| 2 Sterne |
|
0 |
| 1 Stern |
|
0 |
