Introduction to Service Strategy
Über den Vortrag
Der Vortrag „Introduction to Service Strategy“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Strategy“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- About Service Strategy
- Scope and Value
- Exercises - Inputs
- SS and ST / SS and SO
- Service Strategy and CSI
Quiz zum Vortrag
The purpose of Service Strategy is to define areas that a service provider needs to be able to execute to meet business outcomes. Which of the following options is NOT one of the areas?
- Priorities
- Perspective
- Plans
- Patterns
What does Service Strategy need to create to show how services will be delivered and funded, who they are delivered to and why?
- Service provision model
- Market space
- Service pipeline
- Configuration Management System
An effective Service Strategy allows a service provider to link services and activities to WHAT?
- Customer outcomes
- Budgets
- Service pipeline
- Service catalogue
Which lifecycle phase is responsible for turning Service Strategy into a plan to deliver business objectives?
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Which lifecycle phase will control risk and provide knowledge management while an organisation moves from one state to another?
- Service Transition
- Service Design
- Service Operation
- Continual Service Improvement
In which lifecycle phase are strategic objectives ultimately realised and value delivered?
- Service Operation
- Service Design
- Service Transition
- Continual Service Improvement
CSI uses principles and practices from a number of areas to improve services. Which of the following areas will it use?
- Quality Management, Change Management & Capability Improvement
- Quality Management & Change Management
- Change Management & Capability Improvement
- Quality Management
Which of the following is NOT a Service Strategy output?
- Business strategy
- Vision
- Mission statement
- Service Portfolio
Dozent des Vortrages Introduction to Service Strategy
IT Training Zone
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