Service Management System: The Deming Cycle
Über den Vortrag
Der Vortrag „Service Management System: The Deming Cycle“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Management according to ISO/IEC 20000“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Plan the SMS
- Implement & operate the SMS
- Maintain and improve the SMS
- Exercise – SMS and PDCA
Quiz zum Vortrag
What is a mandatory output of clause 4.5.2 Plan the SMS?
- A service management plan
- Supplier agreements
- Customer requirements
- Deliver services to the customer
Which of these addresses the ‘Do’ element of PDCA?
- Implement and operate the SMS
- Plan the SMS
- Monitor and review the SMS
- Maintain and improve the SMS
Which of these sub-sections includes the requirement to internally audit the SMS?
- Monitor and review the SMS
- Implement and operate the SMS
- Plan the SMS
- Maintain and improve the SMS
Which of these are key elements of the Service Management System?
- Service level management and service catalogue management
- Change management and problem management
- All of the above
Which of these is the correct approach to prioritising the improvements managed through the SMS?
- Using evaluation criteria focused on business requirements
- Using criteria based on the ease of implementation of the improvement
- Using criteria based on the seniority of the initiator of the improvement
- Using criteria solely based on the cost of the improvement
Dozent des Vortrages Service Management System: The Deming Cycle
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
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