Der Vortrag „Design, Transition, Control and Resolution: Design & Transition of New or Changed Services“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Management according to ISO/IEC 20000“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What is the objective of the design and transition processes?
What is the objective of the change management process?
“Deliver, distribute, and track one or more changes in a release into the live environment” is the objective of which process?
Which of these are key objectives for the problem management process?
What is the objective of the incident management process?
Which of these will NOT be handled by the design and transition processes?
Design and transition plans shall be agreed between…?
Ensuring new or changed services are tested before deployment is the concern of which processes?
Which of these are key elements of designing new or changed services?
Which of these shall be included in the design of new or changed services?
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