Mobile Geraete

Lecturio is a leading international medical e-learning platform, serving students as well as medical schools and institutions. Lecturio’s mission is to address the severe shortage of healthcare providers around the world through increasing access to quality medical education. Using state-of-the-art technology and learning science, Lecturio has grown from its headquarters in Leipzig, Germany, where it was founded in 2008, to become the globally leading digital teaching engine for medical education.

To support our B2C marketing team, we are looking for you, as a

Head of Customer Relationship & Retention (m/f/d) - Remote/Leipzig

Your responsibilities include

  • Drive Lecturio’s customer relationship and retention strategy globally but mainly across the English-speaking markets US, CA, AU, and GB.
  • Build an intelligent, data-driven, and compelling ongoing dialog with customers and prospects by utilizing segmentation, promotions, channels (i.e. email, push, in-app), and learning content to maximize positive engagement and sales.
  • Drive test-and-learn campaigns across the customer journey to enhance user engagement and conversion rate to paying customers.
  • Daily monitor your own KPI dashboard consisting of user and subscription retention metrics.
  • Manage a team of 2-3 full-time employees with your vision, precise goals, empathy, and room for individual development.

Your profile

  • More than 4 years of professional experience in customer relationship management, customer engagement or similar.
  • Knowledge of common CRM systems or marketing automation tools.
  • Experienced in understanding exceptional copywriting.
  • Strong analytical and numerical skills
  • Excellent written and spoken English, German is a plus.
  • Strong interpersonal skills and excellent communication with diverse stakeholders in an international environment.
  • Inventiveness and motivation, paired with a structured way of working and a consistent urge to stay on track with the latest (paid) social media updates and trends.

What you can expect

  • Being part of a highly engaged, motivated, and professional marketing team
  • A creative working environment with freedom to work on own ideas and flat hierarchies
  • Reporting directly to the CMO & Head of B2C
  • Challenging and interesting projects also beyond your position
  • Professional training and personal development opportunities
  • Flexible working hours – we work in many time zones!
  • Be part of a fast-growing company with far-reaching goals!

Company facts

  • Founded: July 2008
  • Headquarter: Leipzig, Germany
  • International locations: USA, Bulgaria
  • 100+ employees worldwide
  • Advanced all-in-one study platform

Please submit your application to the HR department per e-mail: jobs(at)lecturio.com

Application process

  • Acknowledgment of receipt
  • Zoom interview
  • Testcase
  • Prompt feedback

Application documents

  • Compelling cover letter including salary expectations & earliest start date
  • References
  • Certificates/credentials
  • CV
  • Please send all documents in one PDF file.

Contact us!

Chris Hentschel

Chris Hentschel
Human Resources

Telephone
+49 341 355699-70

E-Mail
jobs(at)lecturio.com

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Chris Hentschel