What is a Conflict?
About the Lecture
The lecture What is a Conflict? by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:
- What is conflict analysis
- Understanding the conflict
- Circle Chart Analysis
- Reflection
- Approach
- Actions
Included Quiz Questions
What is conflict analysis?
- A systemic approach to verify assumptions and focus actions
- A discussion about who is wrong
- A chronological account of the conflict
- A simple exchange of ideas
What is the conflict triangle?
- An assessment of the people, problem, and process issues (PPP) involved
- Three ways to see the solution of a conflict
- A conflict with three participants
- Three conflict parties sitting at the same table
Which one is not part of the four step conflict analysis?
- Options
- Problem
- Actions
- Approaches
- Reflections
What is the main question in developing alternatives?
- What will both parties do if the negotiations collapse?
- What options do you have?
- Who can help me?
- How much power does the other side have?
Select three questions to be included in the action plan.
- What action is needed to respond to the escalating dispute?
- Who will lead/implement this action?
- Who must/may support the action?
- Who will be invited?
Which of the following cannot be used as a category in terms of the measurement of trust?
- Eating together
- Competence
- Integrity
- Reciprocity
- Predictability
Author of lecture What is a Conflict?
Dr. Juan Diaz-Prinz
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