Utility and Warranty
About the Lecture
The lecture Utility and Warranty by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- Utility and Warranty
- Improved Warranty
- Communicating Utility
- Communicating Warranty
- Warranty - Capacity
- Warranty - Security
- Communicating Utility and Warranty
Included Quiz Questions
One of the positive effects of utility is removing or relaxing WHAT?
- Constraints
- Costs
- Contracts
- Customers
Which of these statements is TRUE?
- Utility and warranty are both needed to offer value
- Utility alone can offer value
- Warranty alone can offer value
- Value is not linked to utility and warranty
What needs to improve to increase the number of times a task can be performed within acceptable cost, time and activity limits?
- Warranty
- Utility
- Neither
- Service targets
What is defined as “a service that customers can access in an agreed manner”?
- Availability
- Security
- Continuity
- Reliability
Which warranty elements provides the customer with assurance that a service will support a set level of business activity?
- Capacity
- Performance
- Reliability
- Continuity
Service security can be affected by a number of challenges. Which of these options is NOT one of the challenges?
- Increased technology security capabilities
- Service assets shared between customers
- Customer actions may cause risks
- Value is delivered through just in time configuration of assets
Redundancy and dedicated resources can be used to support which aspect of warranty?
- Continuity
- Capacity
- Performance
- Security
Which element of warranty has an influence on a service provider’s ability to provide a level of continuity?
- Capacity
- Availability
- Performance
- Security
Author of lecture Utility and Warranty
IT Training Zone
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