Strategy Management for IT Services
About the Lecture
The lecture Strategy Management for IT Services by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- Purpose, Objectives, Scope
- Value
- Triggers, Inputs and Outputs
- Interfaces
- Challenges and Risks
Included Quiz Questions
Which of these options is NOT one of the 4 Ps?
- Profit
- Perspective
- Plans
- Patterns
Who has overall responsibility for strategy management?
- Organisational executives
- Strategy Manager
- IT Manager
- Customers
What will IT use to derive the IT strategy from?
- Organisational executives
- Strategy Manager
- IT Manager
- Customers
What will IT use to derive the IT strategy from?
- Business strategy
- Customer plans
- IT plans
- Operational plans
Which process provides Strategy Management with information about current and planned services?
- Service Portfolio Management
- Service Catalogue Management
- Availability Management
- Service Level Management
Which of these is NOT a challenge for Strategy Management?
- Management backing
- Lack of stakeholder support
- Lack of information
- Lack of tools
Author of lecture Strategy Management for IT Services
IT Training Zone
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