Service Provider Types and Sourcing
About the Lecture
The lecture Service Provider Types and Sourcing by IT Training Zone is from the course ITIL® Service Strategy. It contains the following chapters:
- Service Provider Types
- Type 2 Service Providers
- Exercise - Service Provider Types
- Advantage of Incumbency
- What to Source
- Multi-Vendor Sourcing
- Sourcing Governance
Included Quiz Questions
Which type of service provider will be embedded within the business unit they serve?
- Internal service provider
- Shared services unit
- External service provider
- Third party service provider
Who will normally set the strategic direction of a Type 1 service provider?
- Business unit managers
- IT managers
- Operational managers
- Suppliers
Which of these options is NOT a benefit of a using a Type 3 provider?
- Shared business objectives
- Competitive prices
- Industry leading expertise
- Best practice services
What is defined as “the overall costs of conducting business with a service provider”?
- Transaction costs
- Return on Investment
- Capital costs
- Total cost of ownership
We studied how customers decide whether to keep an activity in house, or source it externally. If an activity requires specialised assets that will be idle when the activity is no longer performed, what will a customer do?
- Disaggregate
- Aggregate
- Redevelop the service
- Use a Type 1 provider
When consider sourcing options, service providers have to be very careful with services that are closely related to their competitive advantage. These services can be more vulnerable – what would a service provider be experiencing if the supplier performed poorly and affected their reputation?
- Disruption
- Substitution
- Risk
- Distinctiveness
What is the term that refers to an activity that is highly specialised and hard to replace – it may be unique to the service provider?
- Distinctive
- Critical
- Vital Business Function
- Core
What standard may be used to assess if a supplier is a suitable partner for a sourcing arrangement?
- ISO20000
- ISO38500
- COBIT
- PRINCE2®
Author of lecture Service Provider Types and Sourcing
IT Training Zone
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