The lecture Common Service Operation Activities: IT Operations and Service Managements by IT Training Zone is from the course ITIL® Service Operation. It contains the following chapters:
This Lesson included a diagram that showed how organisations mature and move from a technology focus to a business focus.What is the correct order of the steps in the diagram?1) Technology Control2) Technology Driven3) Strategic Contribution4) Technology Integration5) Service Provision
What is defined as “The activity of observing a situation to detect changes that happen over time?”
We also studied Open Loop and Closed Loop Monitoring systems in this Lesson.Which is defined as “responds to changes in the environment, and takes actions in response to environmental changes”?
Service Operations need to strike a balance between internal and external monitoring.What is the danger of only focusing on ‘external’ monitoring?
Monitoring and Control Objectives are set during Service Design.Which processes provide important inputs?
What role will need to be defined to help Service Operation determine what needs to be monitored, and what outputs need to be produced?
What is defined as “The ongoing interrogation to determine the status of a system or service”?
Which Service Operation process may be involved in the implementation of proactive monitoring?
Which of the following backup related areas are Operations responsible for?
What is defined as “A specialised software application that manages information about the resources available on a network and which users have access to? It is the basis for providing access to those resources - and for ensuring that unauthorised access is detected and prevented”?
Which area of Service Operation activities includes Equipment Hosting and Power Management?
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