Service Management System: Requirements
About the Lecture
The lecture Service Management System: Requirements by IT Training Zone is from the course ITIL® Service Management according to ISO/IEC 20000. It contains the following chapters:
- Introduction & Lesson Contents
- SMS Objectives
- The Deming cycle
- Governance of third parties
- Resource management
Included Quiz Questions
What is a main objective of the Service Management System?
- Enable effective management and implementation of all services
- Enable introduction of the ITIL framework
- Develop the IT department into a service management system
- Developing the strategy for the IT service management approach
Where does the acronym PDCA originate?
- The Deming Cycle
- Edward’s Planning Cycle
- The continual service improvement approach
- Service management delivery model
What is the designated number for the SMS clause in the ISO 20000 standard?
- Clause 4
- Clause 2
- Clause 3
- Clause 5
Which of these are key elements of the Service Management System?
- Management responsibility and governance
- Resource management and document management
- None of the above
Which resources are included in the clause 4.4 resource management?
- Human resources
- Technical
- Information
- Business
Author of lecture Service Management System: Requirements
IT Training Zone
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