The lecture Design, Transition, Control and Resolution: Control Processes and Resolution Processes by IT Training Zone is from the course ITIL® Service Management according to ISO/IEC 20000. It contains the following chapters:
Which of these is NOT a key requirement for configuration management?
The ITIL framework suggests having a Definitive Media Library. How is this expressed by ISO 20000?
Which of these would NOT be classified as a major change?
Which of these are key elements of change management?
Which of these represents the approach to be taken to communicate the timing for an RFC?
Which of these is a key element required for the release and deployment process?
Which of these is NOT a key requirement for incident management?
What should be considered when prioritising an incident?
How is a major incident defined?
Which of these are key elements of problem management?
Which of these represents the approach to be taken to if a permanent fix is not achieved?
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