Request Fulfilment: Process Activities and Process Management
About the Lecture
The lecture Request Fulfilment: Process Activities and Process Management by IT Training Zone is from the course ITIL® OSA - Operational Support and Analysis . It contains the following chapters:
- Lesson Contents
- Log and Validate
- Authorise, Review, Assign
- Exercise – Standard Request Model
- Triggers, Inputs
- Information Management
- Challenges
- Risks
Author of lecture Request Fulfilment: Process Activities and Process Management
IT Training Zone
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