Project Quality Management
About the Lecture
The lecture Project Quality Management by Grey Campus is from the course Project Management Professional. It contains the following chapters:
- Section Overview and Objectives
- Modern Quality Management Approaches
- Plan Quality Management
- Even Basic Quality Tools
- Perform Quality Assurance
- Quality Control
Included Quiz Questions
What is the degree to which a set of inherent characteristics fulfills requirements?
- Quality
- Conformance to requirements
- Fitness for use
- Reliability
What is the purpose of project quality management?
- To ensure that the project will satisfy the needs for which it was undertaken
- To produce the highest-quality products and services possible
- To ensure that appropriate quality standards are met
- All of the above
What generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organizations?
- Benchmarking
- Quality audits
- Design of experiments
- Six Sigma
What does the term kaizen means?
- Improvement
- Minimize waste
- Maximize value
- Do it right the first time
What tool can you use to determine whether a process is in control or out of control?
- A control chart
- A cause-and-effect diagram
- A run chart
- A control panel diagram
Six Sigma's target for perfection is the achievement of no more than how many defects, errors, or mistakes per million opportunities?
- 3,4
- 6
- 9
- 1
The seven run rule states that is seven data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for ...
- nonrandom problems.
- random problems.
- Six Sigma problems.
- quality problems.
What is the preferred order for performing testing on IT projects?
- Unit testing, Integration testing, system testing, user acceptance testing
- Unit testing, system testing, integration testing, user acceptance testing
- Unit testing, system testing, user acceptance testing, integration testing
- Unit testing, integration testing, user acceptance testing, system testing
What is known for his work on quality control in Japan, and he developed the 14 Points for Management in his text Out of the Crisis?
- Deming
- Juran
- Crosby
- Ishikawa
PMI's OPM3 is an example of what typed of model or framework for helping organizations improve their processes and systems?
- maturity
- benchmarking
- Six Sigma
- quality
A Pareto diagram is a method of ...
- quality control.
- quality assessment.
- quality assurance.
- quality planning.
ISO stands for what?
- International Organization for Standardization
- International Organization for Specification
- International Operation for Specifications
- None of the above
Ishikawa diagrams can be used for what?
- quality planning
- quality control
- quality assessment
- quality assurance
The upper control limit defines what?
- The highest level that the process should operate within.
- The highest specification limit that the customer wants.
- The standard deviation of the process.
- The variance of the process.
What is the standard deviation?
- A measure of dispersion
- A measure of central tendency
- The same as the control limit
- A measure of quality
The team determines that the product would benefit from additions that are beyond the agreed-to specifications. This is an example of ...
- gold plating
- scope change
- change order
- quality assessment
Which of the following statements is true?
- Grade is the same as quality.
- Grade means that the product is appropriately designed for the intended end use.
- Grade means that the product is designed to the highest standard.
- Quality means that the product is appropriately designed for its intended use.
Which of the following represents 99.73% of the population?
- 3 sigma's from the mean
- 2 sigma's from the mean
- 3 standard deviations from the median
- 2 standard deviations from the mode
If there are seven data points either above or below the mean, but still within the control limits, what should you do?
- Find the cause because this means that the process is out of control.
- Reject the product.
- Reinspect the product.
- Ignore it and continue to measure the process.
Quality is ...
- conformance to specifications.
- conformance to grade.
- conformance to the customer's desires.
- conformance to the project team's requirements.
Prevention means ...
- keeping the defect from happening.
- keeping the defect from getting to the customer.
- keeping the process always on target, or mean.
- avoiding scope changes.
Who is primarily responsible for the quality in a project?
- the project manager
- the engineering staff
- the individual employees
- the customer
What is a quality audit?
- A structured procedure to ensure that the methods and standards agreed to are being followed.
- A checklist for performing quality tests.
- The result of inspections.
- The result of prevention.
Pareto's law states that ...
- 20% of the events create 80% of the problems.
- 80% of the events create 80% of the problems.
- 20% of the events cause 20% of the problems.
- Things that can go wrong will go wrong.
Cause-and-effect diagrams, such as Ishikawa or fishbone diagrams, can be used to ...
- improve thinking by forcing the team to look into the underlying reasons for events.
- find blame for mistakes.
- run the quality control program.
- project the outcome of events into the future.
Author of lecture Project Quality Management
Grey Campus
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Excerpts from the accompanying material
... Quality Management section: The 3 Project Quality Management processes. Modern quality management approaches. What is the cost of quality (COQ)? ...
... objectives and responsibilities to satisfy project quality requirements. Processes include: ...
... to which a set of inherent characteristics fulfills requirements. ...
... - Prevention over inspection. - Continuous improvement. - PDCA [Plan-Do-Check-Act] by Shewhart, modified by Deming. - TQM [Total Quality Management] ...
... how the project will demonstrate compliance with relevant quality requirements and/or standards. Key benefit: provides guidance and direction on how quality will be managed and validated throughout the project. ...
... Inspections Cost of Nonconformance Internal Failure Costs (Failures found by the project). Rework. Scrap External ...
... Cause-and-effect diagrams: A.k.a. Fishbone diagram ...
... branching possibilities that exist for a process that transforms one or ...
... Checksheets: A.k.a. Tally sheets. Used as a checklist when gathering data. ...
... identify the vital few sources that are responsible for ...
... Special form of bar chart. Used to describe the central tendency, dispersion, and shape ...
... is stable or has predictable performance. Upper and lower specification limits ...
... Scatter diagrams: Plot ordered pairs (X,Y). A.k.a Correlation chart. They seek to explain ...
... - Brainstorming - Force Field Analysis - Nominal Group Techniques - Quality ...
... Management Plan. Process Improvement Plan. ...
... Tools & Techniques Outputs: 1. Quality management plan. 2. Process improvement plan. 3. Quality metrics. 4. Quality control measurements. 5. Project documents. 1. Quality management and control tools. ...
... Affinity diagrams. Process decision program charts (PDPC) ...
... 1. Project management plan. 2. Quality metrics. 3. Quality checklists. 4. Work performance data. 5. Approved change requests. 6. Deliverables. 7. Project documents. 8. Organizational process assets. 1. Seven basic quality tools. 2. Statistical sampling. 3. Inspection. 4. Approved change requests review. ...
... 3 Project Quality Management processes. Modern quality management approaches. What is the cost of quality (COQ)? What are the 7 basic quality ...
