Project Communications Management
About the Lecture
The lecture Project Communications Management by Whizlabs Software is from the course Project Management Professional - Training. It contains the following chapters:
- Introduction
- Plan Communication Management
- Manage Communications
- Control Communications
- Performance Reporting
Included Quiz Questions
If a project has 10 stakeholders, how many communication channels are there for the project manager to manage?
- 45
- 10
- 20
- 90
The three basic elements needed for communication in project management are
- Sender, receiver, message
- Verbal, nonverbal, action
- Proper grammar, spelling, ideas
- Words, sentences, paragraphs
A memo has been sent to you, the project manager, project team members, and the project customers from the project sponsor. In this instance, who is the encoder?
- Project sponsor
- Project manager
- Project team members
- Project customers
You are the project manager for the KLN Project. You had 19 stakeholders on this project. You have added three team members to the project. How many more communication channels do you have now than before?
- 60
- 171
- 231
- 1
In a sender-receiver model, which is a correct statement?
- All the statement above are true
- Receiver is responsible for making sure that the information is completely received and understood
- Sender confirms that information is understood
- Sender is responsible for making information clear, unambiguous and complete
You are the project manager of a manufacturing firm that produces machine parts required in automobiles. While doing a review, you discover some design requirements that had earlier been missed. What should you do?
- Communicate to your team that they should incorporate the requirement, and do an analysis to figure out the potential impact
- Inform your project sponsor that the project may be delayed because of the missed requirement
- Go forward with production because incorporating the requirement may delay the schedule
- Communicate this issue to your senior management
Who are the people who get specific types of information from the project manager?
- People in the communication plan
- Management
- Stakeholders
- Project team members
Based on the PMBOK, the dimensions of communications are listed :
- Internal and external communication
- Formal and informal reports
- The ability to write and communicate orally
- None of them
Which of the following is the best type of communication method for passing information to stakeholders?
- Face to face
- Fax
- Phone
The sender of a message is responsible for:
- Confirming the message is understood
- Ensuring the receiver agrees with the message
- Scheduling communication exchange
- Presenting the message in the most agreeable manner
The three major types of communication are:
- Written, verbal, and non-verbal.
- Verbal, formal documentation, informal documentation.
- Verbal, written, and graphic.
- Verbal, written, and electronic
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager's company, but the customer wants to pursue a solution at the meeting. The project manager should __________:
- Collect as much information on the problem without committing his company to a solution
- Give the customer a range of solutions that might be acceptable to his company.
- Tell the customer that he will not address any problems because this is only an information exchange meeting
- Tell the customer that the problem is not sufficiently defined to determine the appropriate action
The project manager has three primary interests who need information and are involved in the project's success. These are the __________:
- Customer, project team, and project sponsor / boss
- Customer, client, and project team
- Client, financial department, and functional departments
- Project team, project matrix workers, and subcontractors
ETC, EAC & VAC - These parameters could be used most appropriately for which of the following?
- Forecasting
- Project performance reports
- Estimates
- Communication management plan
A project manager is managing a project in a balanced matrix organization. He observes that a team member has not been meeting the deadlines for assigned tasks for quite some time. After the initial feedback failed to make any difference to the team member’s performance, the project manager decides to write an email to the functional manager expressing concerns over the team member’s performance. This is an example of which type of communication?
- Informal written
- Formal electronic
- Informal electronic
- Formal written
Which of the following scenarios would call for a formal written communication from the Project manager?
- Communicating the project status report to the sponsor.
- Recognizing a team member for good work.
- Taking notes during a meeting with a vendor
- Providing feedback to a team member
Which of the following is not part of the Communication management plan?
- List of all key stakeholders
- Report formats
- Frequency of scheduling meeting with the team members
- Reward & recognition criteria
The WBS is an effective communication tool. It can be used the best in which scenario?
- To communicate within & outside the project
- To communicate the task assignment to all the key stakeholders
- To communicate with the sponsor/customer
- To communicate with the project team
A project manager is managing a project in a balanced matrix organization. He observes that a team member has not been meeting the deadlines for assigned tasks & he decides to provide feedback to the team member. What type of communication would be most appropriate in this situation?
- Informal verbal
- Formal verbal
- Formal written
- Informal written
A project manager is managing a project in a balanced matrix organization. As per the initial plan, he’s supposed to conduct stake-holder meetings every month to present the project performance report & the forecasts. During the later stage of execution, the project manager observes that most of the stakeholders are unsure of the project’s SPI & CPI. Therefore the project manager decides to increase the frequency of the stake-holder meetings. This would call for a change to the:
- Communication management plan
- Number of communication channels
- Issue log
- Stakeholder register
Author of lecture Project Communications Management
Whizlabs Software
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Excerpts from the accompanying material
... Plan Communication Management: It is the process of determining the project stakeholder information needs and defining a communication approach. The primary output of this process, a communications management plan helps the project manager document the approach to communicate most efficiently and effectively with stakeholders. Communication Management Plan: The communication management ...
... performing a multidirectional exchange of information. Example: Meetings, phone calls, video conferencing, etc., Push Communication: Sent to specific recipients who need to know the information. Example: Letters, memos, etc., Pull Communication: Used for very large volumes of information, or very large audiences, that requires the recipients to access the information on their own. ...
... type of model includes a feedback loop and it removes the barriers of the noise. ...
... one of the main objectives of the project manager is to control the communication channels. Formula to calculate the number of communication channels: N*(N- 1)/2. ...
