Mediation: Best Practices by Dr. Juan Diaz-Prinz

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About the Lecture

The lecture Mediation: Best Practices by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:

  • Mediation: Best Practises
  • Defining Mediation
  • Features of Mediation
  • Pre-mediation phase
  • Generating Options Phase

Included Quiz Questions

  1. Intervention by an accepted third party
  2. Assistance to reach a mutually accepted settlement
  3. Mediation by an impartial third party
  4. Intervention by an arbitrator
  1. Parties have reached a stalemate
  2. Parties have exhausted their own efforts.
  3. Suffering has spilled-over to the rest of the team
  4. Issues cannot be resolved by the court.
  5. To prevent conflict from emerging.
  1. Non-coercive
  2. Voluntary
  3. Affects change
  4. Adds resources
  5. A judgment is made on who is right.
  1. Generating options
  2. Design mediation framework
  3. Check mediator’s assumptions
  4. Agree on procedures
  5. Understand who are spoilers and supporters
  1. Begin, define, generate, assess, agree, implement
  2. Argue, agree, develop, avoid, solve
  3. Build, decide, assess, agree, resolve, ratify
  4. Open, agree, solve, start again
  1. Provisional
  2. Non-binding
  3. Substantive
  4. Comprehensive
  5. Binding

Author of lecture Mediation: Best Practices

Dr. Juan Diaz-Prinz

Dr. Juan Diaz-Prinz


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