Mediation: Best Practices
About the Lecture
The lecture Mediation: Best Practices by Dr. Juan Diaz-Prinz is from the course Conflict Management (EN). It contains the following chapters:
- Mediation: Best Practises
- Defining Mediation
- Features of Mediation
- Pre-mediation phase
- Generating Options Phase
Included Quiz Questions
Which of the following statements define mediation?
- Intervention by an acceptable third party without or with limited decision-making power
- Assistance in voluntarily reaching a mutually acceptable settlement
- Intervention by an arbitrator
When is mediation useful?
- Parties have reached a stalemate.
- Parties have exhausted their own capacities.
- When the issue negatively affects the rest of the team.
- When issues cannot be solved by the court.
- Mediation should only be considered when there are at least four competing parties.
What are features of mediation?
- Introducing external actors
- Voluntary
- Affects change
- Adds resources
- Coercive
What is not part of the pre-mediation checklist?
- Predict the most likely outcome
- Design mediation framework
- Check mediator’s assumptions
- Agree on procedures
- Understand spoilers and supporters
Choose the logical order of phases in a mediation process:
- Pre-mediation, opening exchange, problem-solving negotiations, agreement, implementation
- Opening exchange, problem-solving negotiations, implementation, agreement
- Team-building, decision-making, resolution
- Opening, agreement, problem-solving negotiations, re-ordering
Which is not a strong agreement?
- Provisional
- Non-binding
- Substantive
- Comprehensive
- Detailed
Author of lecture Mediation: Best Practices
Dr. Juan Diaz-Prinz
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